Returns & Exchanges

We want you to love every piece you purchase.

However, if your order isn't quite right, we accept returns on eligible full-priced items within 14 days of delivery for a refund, exchange, or store credit (valid for 12 months).

Eligibility

To be eligible for a return, items must be: 

• Unworn, unwashed, and in original condition.
• Returned with all original tags attached.
• Free from perfume, makeup, deodorant, or other marks.
• Returned in their original packaging where possible.

Items that do not meet these conditions may be declined and returned to the sender.

Sale Items

Sale and promotional items are considered final sale unless garment is faulty.

Faulty Items

Should you receive an item that is incorrect or believe your garment has a manufacturing fault, please contact our team at hello@nassayaworld.com as soon as possible. We will assess the garment in accordance with Australian Consumer Law and provide a repair, replacement, or refund where applicable.

How to Return

• Email our customer care team at hello@nassayaworld.com with your order number, or simply Request a Return here.
• We will provide return instructions.
• Once your return has been received and approved, your refund will be processed to the original payment method. Please allow up to five business days for processing. 

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is faulty or an incorrect item has been supplied.

Please use a tracked service to ensure your return reaches us safely. We are not responsible for your items if they are lost in transit.